There is something missing from my order.

Item must be returned within 30 days from the day you've received your order, transit times are not included within this time.

Shape Up with Sher currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.

Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned to you 

Items covered in animal/human hair will not be accepted 

All items are thoroughly inspected before any action is taken

Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet 

For single item orders that are returned, we will refund the total value of the order, excluding shipping costs.

For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs.

If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs.

Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.

We will aim to action refunds within 7 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account.

Our returns address is: 14 The Riverside, Hebburn, Tyne and Wear, United Kingdom, NE31 1BG.