FAQs

 
 

How can I pay for my order?

You can pay for your order by using any of the following payment types:

Visa (credit and debit cards)
MasterCard (credit and debit cards)
PayPal
Apple Pay

We take fraud very seriously meaning all payments will be subject to security checks put in place by Shape Up with Sher and the card provider.

If your payment has failed 1 or more security checks, you will be contacted by a member of the Customer Care Team who may ask for further identification to release your order. Failure to provide the information we require will result in your order being cancelled and refunded.

 

Gift cards

If you purchase a gift card through the website, a unique code will be emailed through to the email address you entered when checking out. 

Gift card can be used to purchase clothes/training programmes, which can be dealt with in person. 

We do not currently offer a physical gift card.

Gift cards cannot be used to purchase additional gift cards, any orders found in breach of this will be cancelled immediately. Additional orders purchased using these gift cards will also be cancelled. 

If you've received and gift card and it isn't working, contact us immediately.

 

I want to cancel my order

All Orders are considered final at time of placement. Please check your details carefully before submitting your Order. Should you need to make an adjustment to your Order, please contact shapeupwithsher@gmail.com immediately. Once an Order is placed, there is no guarantee that it can be altered or changed.

All purchases for digital downloads made on www.shape-up-with-sher.com are non-refundable or exchangeable. 

If you are paying as a split payment method (standing order), please understand that by purchasing the plan using the Direct Debit option you are entering into a three-week payment plan/contract with Shape Up with Sher. Once your first payment has been received, your full 6 Week Clean and Lean Plan will be sent out along with your first 1-2 BUBBLE BUTT weeks guide and so forth.  Once you commit to this agreement payments, we appreciate that you do not cancel your order.

 

I have received a faulty item

In the event you have received a defective item, please contact us immediately with the following information:  

Your order number
Which item is damaged
A description
Photographic evidence

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to shapeupwithsher@gmail.com

All claims for parcels arriving damaged must be made within 7 days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

 

I've placed an order but haven't received a confirmation email

You've placed an order; the money has been debited from your account, but you haven't received your order confirmation email? Our contact team needs to receive the email and confirm it first, before sending your PDF.

This may also mean that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account.

Send an email or message through to our customer experience team and they'll be able to locate your order. They'll simply need the full name and delivery address used to place the order.

 

My order status is fulfilled, does that mean it should have been delivered?

Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you. 

You will receive a shipping confirmation shortly after detailing your tracking information. 

If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it.