I need to return something
We want to offer a hassle-free returns experience with Shape Up with Sher, so you have up to 14 days to initiate your return from the moment your order is delivered.
Follow these simple steps to print your returns label:
- You can download and print your label.
- Fill in your order number and post code, you must enter both numbers exactly as they appear on your order confirmation
- Fill in size
- Select which item(s) you are returning and the reason for your return or the size and colour if you would like to exchange and place in your parcel.
Once confirmed, please send to address: 14 The Riverside Hebburn, NE311BG. Simply attach it to your parcel and post from your nearest post office.
We can then track the return from the moment you post it, right up to when it arrives. Keep your receipt for proof of postage.
Have you received my return yet?
Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
We'll notify you by email once the return has been processed.
Depending on the service used to return your item(s), it can take between 7-21 days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.